7 Tips for Choosing ePRO Vendors

Electronic patient-reported outcomes (also known as ePRO) can be used to provide a streamlined experience for patients and reduce the workload of site staff. Modern ePRO providers can offer a variety of features to clinical trial participants. They also provide communication with Interactive Web Response Systems and support services during the trial.

To streamline this process, it is important to find the right vendor and set the right expectations. Here are some things to keep in mind when talking to ePRO vendors about which one is right for you.

Consider the devices used for the study.

The devices have revolutionized the way data is collected and distributed in clinical trials. It is essential to partner with a vendor who can help sponsors make the most of these cutting-edge features. It is common for studies to use fitness trackers or to provide tablets to patients to view instructions. Therefore, it is vital to talk to an ePRO vendor about this option to make sure their systems are compatible.

Give the study protocol to potential vendors.

Even if all details are not yet finalized, sharing the protocol with vendors will allow them to build a prototype. It can give a better sense of user experience and patient-centric concerns and allow sponsors and site staff feedback.

What is patient engagement?

Integrating ePRO into a study has many benefits, including the ability to send automated emails or push notifications to patients to remind them of tasks that they need to complete. Some tools include the ability to create interactive features such as newsletters to keep patients informed and engaged.

Find out about the vendor’s design process.

Each ePRO vendor handles the design process differently. Some vendors provide drag-and-drop tools to allow teams to design their interfaces. Others may handle every aspect of the design based on the input they receive from setup meetings.

See the upfront costs of your project and possible savings

The upfront costs associated with new technologies, such as ePRO, are one of the biggest obstacles to implementing them. There are potential savings, particularly in the long term. Vendors are often able to provide feedback on any cost-savings that their clients have experienced. This can give a clearer picture of costs and benefits.

Inquire about the vendor’s experiences with different conditions and types of trials

ePRO is useful in certain situations but not all of them. One study found, for example, that patients are more likely to report their sexual activities when using ePRO than on paper. This could be due to the increased sense of privacy. Some platforms include tools that allow them to collect data they would not otherwise be able to, like screenings for mental health problems.

Take into account the support services that a vendor provides.

The extent to which vendors offer support can vary. Some companies offer 24/7 customer service, while others have a smaller team. Consider the role that the company will play after the trial begins when discussing the vendor’s mockup or other aspects of working together.

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